Powerlink is a leading customer relationship management platform that helps businesses grow and manage their customer relationships in the most efficient and profitable way possible. Our platform focuses on the clients’ journey - sales, service, marketing and project management capabilities. At Powerlink, our mission is to help businesses succeed and become the best versions of themselves.
Are you interested in joining a company based in Israel that plans far away?

We are looking for a customer Support representative who is passionate about technology and learning about the challenges associated with CRM software. To be successful you should be  curious and an excellent communicator who can earn clients' trust in order to succeed in this role.
• Take ownership of customer support cases, see problems through to resolution and escalate irregular events.
• Research’ diagnose, troubleshoot and identify solutions to resolve customer support cases.
• Strong technical and communication skills with the ability to understand and troubleshoot system and applications flows, dive deep into complex problems and find their root cause.
• Communicate and solve customers’ problems via phones, email and live chat.
• Act as a consultant and offers solutions to customer’s problems with the product.
• Guide, demo and educate customers through technical recommendation during onboarding and ongoing operations.
• Learn Powerlink product in-depth and help customers to do the same.
• Great interpersonal and communication skills, with high proficiency of verbal writing skills in English.