Customer Success Team Leader

Powerlink takes great pride in our work and in the way our team operates. Our Customer Success team is passionate about Building and maintaining strong relationships with our clients. We are always looking for great people to join us.

The Role:

• Manage a team of direct reports and maintain team motivation and morale.
•Engage and partner with external clients and other partners when required.
• Oversee the onboarding of new accounts and ensure a successful conclusion.
• Serve as the main point of contact and liaison between clients and the rest of the team.
• Empower customers to connect their goals and challenges with the solution Powerlink CRM offers.
• Stay in touch with clients to ensure that they're realizing the full potential of our product.
• Manage changes in project scope, identify potential issues, and pivot when necessary.
• Multi-task and perform well under pressure in a constantly changing environment with key stakeholders and teams.

Your Experience & Skills:

• 2+ years experience as a Customer Success Manager. 

• Has great technical skills and orientation.

• Committed to provide the customers a solution to his needs and questions.

•Creative thinking and finding solutions to customer requirements.

• Excellent communication skills (written and spoken).

•Positive attitude, people person, empathy, high energy, and multitasking abilities :) 

We Appreciate Those Who:

• Say what they think.

• Independent and proactive in a fast-paced environment.

• Fast learner.
• Has excellent interpersonal and presentation skills

• Proven ability to lead multidisciplinary teams to create impactful customer solutions.

• Proven track record of building client relationships and being client facing.

• Experience with Microsoft Dynamics, Oracle, SAP or other enterprise software.

• Has basic knowledge of SQL and databases.

• Experience working across a variety of industries, including B2B and B2C.

Pack of Components

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Our people are the most critical component of our long-term success, our atmosphere is young, encouraging creativity, challenging and dynamic. The carefully selected, high-quality workforce creates a unique environment that will make you come to work with a smile. And the biggest plus, our office overlooks Rothschild Avenue in the heart of Tel Aviv.
Please note that we will contact you if your skills and experience are a strong match for the role.  
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